General Terms and Conditions

**Terms and Conditions Summary**
**Cancellation Policy | Privacy Statement | Delivery Terms and Costs**

**Section 1: Scope**

(1) These Terms and Conditions form an integral part of any agreement between Balduin – the olfactory store, located at Nitscha 91, 8200 Gleisdorf, represented by Managing Director Mr. Willem Krauss, referred to as "BALDUIN," and the customer.

(2) BALDUIN's services are exclusively provided based on these Terms and Conditions.

**Section 2: Contract Formation**

(1) The presentation of goods, particularly online, is not a binding offer from BALDUIN.

(2) Customers can select products, add them to the Shopping Cart, and proceed to register or log in. By completing the order, customers accept these Terms and Conditions. Order confirmation via email is not binding; the contract forms upon separate delivery confirmation or shipment.

(3) The contract's language is English.

**Section 3: Privacy Statement**

(1) BALDUIN uses customer data only for intended purposes within legal constraints. Other uses require explicit consent, and customers can object to data usage.

(2) Customer data may be processed by BALDUIN for contractual services, communication, behavior analysis, and order processing. Data is shared with shipping agents for delivery, complying with data protection laws.

(3) Consent withdrawal is possible without justification. Customers can request data details, modifications, erasure, or withdraw consent.

(4) Privacy Policy is available on BALDUIN's website.

**Section 4: Delivery Terms / Costs**

(1) Deliveries are ex stock unless otherwise agreed. Risk transfers exclusively to BALDUIN for consumer customers and to customers for businesses once goods are with shipping agents.

(2) Delivery occurs within 5 working days from contract conclusion. Details vary by country; check under "Delivery Costs and Payment Methods."

**Section 5: Payment Terms**

(1) Acceptable payment methods listed. "Payment by PayPal" involves credit checks by PayPal (Europe) S.à r.l. et Cie, S.C.A.

(2) Prices include statutory tax. Shipping costs are borne by the customer unless agreed otherwise.

(3) First-time customers with orders exceeding EUR 250 require prepayment.

(4) Defaulting customers pay reminder fees and interest. Debt collection costs are chargeable.

**Section 5a: Gift Vouchers**

Gift vouchers (EUR 10-250) are valid for 5 years, non-exchangeable for cash, no interest accrual. Vouchers are accepted during order with voucher code entry.

**Section 6: Reservation of Title**

Goods remain BALDUIN's property until fully paid.

**Section 7: Warranty**

(1) Legal warranty provisions apply, except as otherwise agreed.

(2) 24-month warranty for consumer customers; 12-month warranty for businesses.

**Section 8: Cancellation Policy**

Customers have 14 days to cancel without reason. Exclusions apply to gift vouchers and merchandise. Cancellation period starts upon goods receipt.

To cancel, notify BALDUIN via clear declaration (letter or email) before the deadline.

Upon cancellation, BALDUIN refunds payments, excluding additional delivery costs, within 14 days. Goods must be returned within 14 days, with direct return costs.

**Section 9: Limitation of Liability**

(1) BALDUIN is liable for intentional or gross negligence; excludes indirect damages.

(2) Liability is limited to foreseeable damages typical for contract type; excludes indirect damages.

(3) Employee and agent liability is limited as above.

**Section 10: Online Dispute Resolution**

European Commission established an online dispute resolution platform for consumer-merchant conflicts.

**Section 11: Final Provisions**

(1) Austrian law applies. Consumers domiciled outside Austria may resort to their residence's law.

(2) Place of performance for business customers is BALDUIN's registered office.

(3) Graz court handles disputes arising from the contract for business customers.

*Security deposit terms effective 15.07.2023.*

Back to top