Right to Withdrawal/Return
You possess the right to withdraw from your contractual commitment within a span of 14 days, devoid of the need to provide any justification. This withdrawal can be communicated through written means (such as letter or email) or, in the instance where you have received the merchandise prior to this deadline's culmination, by returning the goods. The countdown for this time frame commences following the reception of this communication in written form, but not preceding the delivery of the goods to the recipient (in cases of recurring shipments of akin merchandise, not until the initial partial delivery is received). Furthermore, it should not commence prior to the completion of our duty to inform as stipulated in Article 246 § 2 in conjunction with § 1 paragraphs 1 and 2 of the Introductory Act to the Austrian Civil Code (EGBGB), and also our responsibilities according to § 312g paragraph 1 sentence 1 of the Austrian Civil Code (BGB) in connection with Article 246 § 3 of the EGBGB. The punctual dispatch of the withdrawal or the goods suffices to satisfy the withdrawal period. Kindly take note that unsealed cosmetic products cannot be accepted for return. Returns are solely accepted for items in an undamaged state.
For a return to be permissible, the item must be unused and preserved in the same condition as when it was received. The original packaging should also be intact.
The withdrawal is to be addressed to:
Balduin - Willem Krauss EPU
Consequences of the Declaration
In the event of a valid withdrawal, the services exchanged by both parties shall be restituted, and any accrued benefits (e.g. interest) shall be relinquished. If you are unable to restore the received service or benefits (such as utilization advantages) wholly or partly, or only in a worsened state, you are required to provide compensation for the decreased value. Compensation is only necessary for the decline in value and derived benefits of the merchandise if the benefits or deterioration are a result of handling the items beyond what is essential for inspecting their qualities and functionality. "Inspecting the qualities and functionality" refers to the testing and examination of the respective merchandise as would be done in a standard retail setting. Items that can be packaged and shipped must be returned at our risk. You are responsible for covering the regular costs associated with returning the goods if the ordered merchandise aligns with the purchase and if the item's price does not surpass 40 Euros, or if the item's price is higher but you have not yet availed a return service or a contractually agreed partial payment. In such cases, the return process remains cost-free for you. For items that cannot be packaged and shipped, arrangements will be made for their retrieval from your location. The obligation to reimburse payments should be fulfilled within a span of 30 days. The time period begins for you upon sending the withdrawal declaration or the goods, and for us, upon their reception.
Conclusion of the Withdrawal Policy